At Porcelain Origins, every service that does not require a human touch is digitalised. Say hello to the future of spa tripping.
Even before #10yearchallenge, Porcelain, The Face Spa was already thinking of challenging itself, doing things a lot differently with its latest outlet at Paragon, Porcelain Origins. How different will different be? How about keeping human interaction to when it’s truly required?
This may sound, um… a tad impersonal for a spa – a place we go to get pampered by another person; a space for, well, the personal touch.
Porcelain Origins isn’t shortchanging us in either area. What it has eliminated from the traditional spa experience is human assistance for all the stuff that its self-service smartphone app can do – from taking appointments and knowing customers’ skin profile details to keeping track of their scheduled treatments and purchase history. (When you need human intervention, the app has a messaging service for the spa’s beauty adviser to help.)
For Porcelain’s full skincare range or specific skincare recommendations, its wall-mounted, interactive screen at the reception’s retail bar will get you sorted. All products suggested for you will be lit up on the display table below the screen – and in order of usage. Info about the products (from benefits to prices) will be displayed on the screen when you pick them up.
What else is off the table here? No more lengthy questionnaires to fill up every time you visit, or rehashing your history to new staff, because everything about your needs – past, current and future – is in the system, accessible from the spa’s three consultation rooms.
Post-facial, the smart mirrors in the powder room aren’t just for admiring your reflection. Each displays personalised greetings, lists the benefits of the facial you just had, provides specific aftercare details, informs you of current promotions, and offers the menu of complimentary beverages that you can order from the spa’s cafe.
That drink will be brought to you by a human. – GYH
