The untold secrets of AppleCare+

Or why some people have stopped buying iPhone cases these days

Portrait of Tammy Strobel

Or why some people have stopped buying iPhone cases these days

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I’ve now more than a handful of people telling me they’ve been using their iPhone “naked” because they’ve bought the best protection available for the handset. It’s not some titanium case or some 3D screen protector - what they’ve opted instead is AppleCare+.

Priced at $228 for the iPhone 7/7 Plus and iPhone 6s/6s Plus, AppleCare+ basically extends your warranty coverage to two years from the date of purchase, and adds up to two incidents of accidental damage coverage, each subject to a service fee of $42 for screen damage, or $148 for any other damage.

More importantly, there’s Apple’s Express Replacement Service. A benefit of AppleCare+ coverage, when you request for ERS, Apple will promptly send you a replacement device in exchange for your faulty device. To prevent scams, Apple will temporarily authorize for a charge equivalent to the full price of the device on your credit card until it receives your damaged device. Note: You may still need to pay related costs (such as the $148 fee for accidental damage), but only when they apply. ERS is great if you don’t want to deal with service centers; and remember, you keep the as-good-as-new replacement device. Nice!

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2 must-dos before selling your iPhone
Selling your iPhone online to a total stranger or handling it down to a family member? Whichever’s the case, it’s imperative to backup and erase your personal data the right way.

For backup, I recommend doing an encrypted backup using iTunes. (Find the ‘Encrypt iPhone backup’ checkbox Under Summary > Backups.) Security aside, this method backs up more info, such as your saved passwords, Wi-Fi settings, website history, and health data.

Erasing your data is as simple as going to Settings > General > Reset, and hit ‘Erase All Content and Settings’. You’ll be prompted to enter your password to turn off Activation Lock and remove the device from Find my iPhone.

Text: Ng Chong Seng / Pictures: Apple

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