Luxury retailers can lead the way in attracting consumers away from their computers.


Total luxury spend as proportion of total retail spend

(Based on estimated sales per square foot)
MODERNISING HERITAGE
Forty-eight per cent of Chinese millennials feel proud of the “Made in China” label. Consumers appreciate brands that explore their individual cultures in meaningful ways.
F&B EXPERIENCES
Integrated “independent, Instagram-worthy food venues” can help to draw crowds. London store Liberty’s restaurant Arthur’s honours its art-and-craft heritage.
SUSTAINABILITY
Fashion search engine Lyst has seen a 66 per cent increase in searches for sustainable fashion. More consumers are voting with their dollars for brands with a purpose.
BRANDS AS EDUCATORS
Brands can no longer just create products to sell. The Alexander McQueen store on Old Bond Street in London includes a space for fashion education.
VIRTUAL EXCLUSIVITY
Luxury has long been associated with exclusivity. But today, it’s not about “cold, hard cash”, but about the “knowledge and access” required to obtain a coveted item.
CULTURAL COLLABORATIONS
74%
Consumers who would be more loyal to a business that allows them to talk to a fellow human being, rather than a business that relies solely on digital channels.